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Products > Perfect Tracker
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Perfect Tracker is a software suite comprised of three separate
applications: PT-HelpDesk, PT-Support and PT-BugTracker.
They have been superseded by
Help Desk Server,
Service Server and
Bug Tracker Server respectively.
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Feature |
PT-HelpDesk |
Help Desk Server |
| 1. |
Web based help desk software. Web browser based
user interface, email integration, knowledge base,
discussion forum, service request management
and asset management.
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Yes |
Yes |
| 2. |
New user interface.
All web pages linked to a single cascading style sheet file
so that change of font and color can be done at one place.
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No |
Yes |
| 3. |
Drill-down dashboard to show distribution of
open service requests among help desk staff.
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No |
Yes |
| 4. |
Automatic new service request routing
based on request type and submitter location.
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No |
Yes |
| 5. |
Service request types, user locations, departments,
asset notes.
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No |
Yes |
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PT-Support |
Service Server |
| 1. |
Web based customer service/support software.
Web browser based user interface, email integration,
knowledge base, discussion forum, service request management.
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Yes |
Yes |
| 2. |
New user interface.
All web pages linked to a single cascading style sheet file
so that change of font and color can be done at one place.
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No |
Yes |
| 3. |
Drill-down dashboard to show distribution of open
service requests among customer service staff.
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No |
Yes |
| 4. |
Automatic new service request routing
based on request type and product.
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No |
Yes |
| 5. |
Service request types,
multiple contacts under an account,
multiple levels of product categories,
service rates, billable hours, calendar.
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No |
Yes |
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PT-BugTracker |
Bug Tracker Server |
| 1. |
Web based bug/defect tracking software.
Web browser based user interface, email integration
knowledge base, discussion forum, bug/defect management.
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Yes |
Yes |
| 2. |
New user interface.
All web pages linked to a single cascading style sheet file
so that change of font and color can be done at one place.
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No |
Yes |
| 3. |
Drill-down dashboard to show distribution of
open bugs/defects among team members.
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No |
Yes |
| 4. |
Clients, defect severities, test passes, test phases,
defect causes.
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No |
Yes |
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