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Products > nService
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Web based help desk, customer service and support software
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nService is a web based customer service and help desk software
that runs on IIS. It helps you
provide service and support to your customers or other
employees at your organization. Features include:
- User self-help
- Knowledge management
- Service management
- Service request management
- Service contract management
- Service level agreements (SLA)
- Service billing
- Product and asset management
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- Call management
- Customer management
- Discussion forums
- Calendar
- Email integration
- Active Directory integration
- Multiple language support
- Group based security
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User self-help and knowledge base
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Most questions or problems are repeated ones from different users.
A service website with an effective user self-help and knowledge base
enables users to find information or resolutions quickly by themselves.
It greatly reduces the number of service requests
they have to submit and increases their satisfaction.
Most service websites only have a list of freqently asked
questions mixed with marketing information and a form to
submit service requests. They are not very effective.
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nService enables you to build a focused, rich, and effective
user self-help website. It enables you to design question and
answer wizards to guide visitors to the information they are looking for.
It allows you to categorize question and answer wizards and knowledge
articles by multiple levels of services, products and knowledge categories.
This makes it easy for your customers or coworkers to find the information
that they need.
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Services and requests
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nService helps you provide multiple services to your customers
or coworkers within the same website.
You can set up multiple services to answer sales questions,
respond to product inquiries, provide service and technical support,
answer billing questions, answer payroll questions, etc.
You have a complete view of all interactions between you
and your customers or coworkers.
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nService routes requests for your services to the right person based
on the rules you define based on service, zone and priority. Technicians
can use the powerful query tool to list requests, respond to them
and close them. During the life cycle of a request, nService sends
notification emails based on notification rules you define.
It can also keep track of cost and generate billing reports.
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Products and assets
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nService allows you to create a product catalog to store products
and product related information. It allows you to management
your assets and your customer's assets. It links them to the service
requests which allows you to keep track of asset repair and service
history easily.
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Employees, customers and security
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nService's security is based on groups. Who can request which services
and who can provide which services are all done based on group memberships.
Users including employees and customers can be put into multiple groups.
nService's Active Directory integration eliminates the need for internal
users to log into the website.
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Take a Tour
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Online Demo
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Sign in to the demo help desk website
as ns4.admin with no password.
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Free Trial Website
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Contact us if you want a dedicated nService website set up
for you to evaluate nService. When you decide to purchase it, you can keep all your data.
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Free Trial Download
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download 30-day trial.
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Hosting Price
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$15/month per technician, unlimited end users,
1G storage per technician, free support, software license included.
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License Price
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$300 per concurrent technician, unlimited end users.
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If you have two technicians serving 100 users,
you only need two licenses.
Upgrade and volumn discount available.
(how to buy)
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System Requirements
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Applicable to license purchases only.
Windows XP, 2000, 2003, Vista.
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MS SQL Server 2000, 2005.
(download free SQL Server)
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Documentation
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Online Manual
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What's New
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